Yes! Crafty offers a flexible approach to help you scale your national office pantry program. We understand that each of your offices has its own needs based on your headcount, company resources, and goals. That’s why we tailor the service model at the location level.

One of your offices might need full onsite management with high-touch restocking, inventory management, and preventative equipment care. While another one of your offices may just need some light support a few times a week. Whatever your setup, we build a tailored program that aligns with your company.

Even with different models across your offices, everything is managed through the Crafty Platform. You get centralized orders, robust reporting, and streamlined billing, with the ability to adjust your program as your needs evolve.

There is no one-size-fits-all approach. Crafty makes it easy to scale your pantry program in a way that works for you.

We work with you to scope out your vision to find the ideal team solution within your budget. Our team typically takes these factors into account: 

• Kitchens: Amount of office kitchen or pantries per office and per floor.  
• Displays: Size of your display areas such as fridges, snack station, etc. 
• Equipment: Pieces of equipment like coffee machines, water machines, kegs, etc. 
• Traffic: Estimate your office traffic throughout the week.
• Touches: How many touches do we need to give each area throughout the day. 

Once we figure out the daily scope of work, we can propose the number of team members we recommend for your space. The more of the above, the more team members we would recommend.

Crafty is all about running the most efficient office food and beverage program for the top workplaces. To ensure you get the best service possible, below is a list of functions that our concierge team does not support: 

• Janitorial Services: Our team does take out your office kitchen trash, but does not clean other work areas like desk cleaning, desk trash, mopping floors, or cleaning the restrooms.  
• Dishes: Our team provides a light wipe-down around office kitchen equipment, but does not load dishwashers or hand wash employee dishes. 
• Laundry: Crafty does not provide laundry support.
• Corporate Catering Setup And Other Food Services Support: If you are working with other catering providers or corporate food service vendors, we understand. But unfortunately, our Crafty team will not execute on behalf of other organization's services.
  • P.S. If you are looking to fulfill your catering needs, we partner with ezCater, the leading national provider of corporate catering solutions. When you choose us together, we'll consolidate your ezCater program billing directly in our dashboard. 

When you choose Crafty's Concierge Management our team will take care of the items below: 

• Program Advice & Management
• Budget Management
• Proactive Product Refreshes
• Order Delivery to Stockroom 
• Complete Inventory Management
• Product Restocking
• Preventative Equipment Care 
• Next Order Placements 
• Photo Documentation 
• Hands-On Support Tracking

Equipment care is included in Concierge and handled by our onsite team as part of daily operations. The level of service is based on the size of your office, the number of kitchens or pantry zones, and the types of equipment in use.

Here's what you can expect:

Daily support includes:

• Brewing coffee and refilling kegs, powders, and beans as needed.

• Wiping down equipment and keeping surrounding areas clean and presentable.

• Checking connections, gas, and water lines for proper function.

• Escalating any issues to maintenance teams promptly.

Scheduled deep cleaning includes:

• Weekly part cleaning for coffee and espresso machines.

• Descaling bean-to-cup equipment every 2 to 4 weeks, depending on usage.

• Replacing and cleaning keg lines and CO₂ connections.

• Refreshing Bevi systems, including checking bibs and gas lines.

We will tailor the cleaning cadence based on usage and team size. Your dedicated Crafty expert will help set the right schedule to ensure your equipment stays clean, safe, and fully operational.